Last updated: 05.01.26

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Website: www.thecotswoldsconcierge.co.uk
Company Name: The Cotswold Concierge
Email: jordan@thecotswoldsconcierge.co.uk

 

1. Introduction

 

The Cotswolds Concierge (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We are the “data controller” for the purposes of UK data protection law.

 

2. The Data We Collect

 

We may collect and process the following types of personal data:

Information You Provide to Us

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• Name

• Email address

• Phone number

• Postal address

• Account login details

• Any information submitted via contact forms.

 

Information We Automatically Collect

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• IP address

• Browser type and version

• Time zone setting

• Operating system and platform

• Pages visited and time spent on our website.

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3. How We Use Your Personal Data

 

We use your personal data to:

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• Provide and manage our services

• Respond to enquiries

• Process orders or transactions

• Improve our website and user experience

• Send marketing communications (where you have consented)

• Comply with legal obligations.

 

4. Legal Basis for Processing

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Under UK GDPR, we rely on the following lawful bases:

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• Consent – where you have given clear permission

• Contract – where processing is necessary for a contract

• Legal obligation – where required by law

• Legitimate interests – where it is in our legitimate business interests and your rights do not override those interests.

 

5. Sharing Your Information

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We may share your personal data with:

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• Service providers (e.g. hosting providers, payment processors, IT support)

• Professional advisers (lawyers, accountants)

• Regulatory authorities if required by law.

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We require all third parties to respect the security of your personal data and treat it in accordance with the law.

 

6. International Transfers

 

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as:

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• Transfers to countries deemed adequate by the UK Government

• Use of International Data Transfer Agreements (IDTAs).

 

7. Data Security

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We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

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8. Data Retention

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We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

 

Specific retention periods:

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• Customer records: 6 years for tax purposes

• Marketing data: until consent withdrawn

• Enquiry data: 12 months.

 

9. Your Legal Rights

 

Under UK data protection law, you have the right to:

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• Access your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time.

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You will not usually have to pay a fee to exercise your rights.

To exercise your rights, contact us at: jordan@thecotswoldsconcierge.co.uk

 

10. Complaints

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If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns first.

 

11. Third-Party Links

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Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.

 

12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

NB. Our Privacy Policy is written to align with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.